Job Description
Join the vibrant hospitality scene in Sacramento as a Guest Services Representative at Grand River Hotel! We're seeking enthusiastic individuals to deliver exceptional guest experiences in a luxury downtown setting. No experience necessary – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, employee discounts, and opportunities for advancement in one of Sacramento's premier hotels.
Responsibilities
- Provide warm, efficient check-in/check-out services for hotel guests
- Manage reservation inquiries and room assignments using PMS systems
- Address guest concerns promptly with solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and services to enhance guest satisfaction
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with ability to learn hotel software
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities in customer service scenarios
- Flexible schedule availability including nights/weekends/holidays
- Positive attitude with passion for hospitality excellence
- Ability to stand for extended periods and lift up to 25 lbs