Job Description
Join our award-winning team at Grand Harbor Hotel Tampa, where we create unforgettable guest experiences! We're seeking energetic Guest Services Representatives to be the first point of contact for our international visitors. No prior hotel experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in our luxury waterfront property.
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations and room assignments
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain cleanliness and organization at the front desk
Qualifications
- High school diploma or equivalent required
- Strong communication and customer service skills
- Basic computer proficiency
- Ability to stand for extended periods
- Flexible availability including weekends/holidays
- Positive attitude and problem-solving mindset
- Valid Florida driver's license preferred
- Previous customer service experience a plus