Job Description
Join our award-winning team at Grand Plaza Hotel San Jose as a Guest Services Representative! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of Silicon Valley. This entry-level role offers comprehensive training, career advancement opportunities, and a vibrant team environment. Perfect for students, career changers, or anyone looking to start their hospitality journey in California's booming tourism industry. Enjoy competitive pay, flexible scheduling, and employee discounts at our premium property.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain accurate reservation and guest preference records
- Assist with event setup and concierge services
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience preferred
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Customer service mindset with problem-solving aptitude
- Valid California driver's license (if required for errands)
- Ability to lift 25 lbs and stand for extended periods
- Must pass background check and drug screening