Job Description
Join the vibrant team at Grand Plaza Hotel in San Jose! We're seeking enthusiastic individuals with no prior experience to launch their hospitality careers. As a Guest Services Representative, you'll be the heart of our operations, creating memorable experiences for our guests while receiving comprehensive training and career development opportunities. Enjoy competitive pay, benefits, and a supportive work environment in the heart of Silicon Valley.
Responsibilities
- Warmly greet and assist all guests with check-in/check-out processes
- Manage reservations and handle guest inquiries with exceptional professionalism
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and maintain high satisfaction standards
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards and safety protocols consistently
- Contribute to a positive team culture through open communication
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and comfort with reservation systems
- Flexible availability including nights, weekends, and holidays
- Positive attitude and passion for hospitality
- Ability to stand for extended periods and lift up to 25 lbs