Job Description
Launch your hospitality career with Grand Manhattan Hotel! We're seeking enthusiastic Guest Services Representatives to deliver exceptional experiences at our iconic Midtown location. No prior experience needed – we provide comprehensive training to develop your skills in guest relations, reservation systems, and luxury service standards. Join our award-winning team in the heart of NYC and grow within our global hotel group.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards in cleanliness, safety, and service excellence
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy with willingness to learn new systems
- Positive attitude and passion for helping others
- Attention to detail and organizational abilities
- Valid work authorization for US employment