Job Description
Join the Grand Oakland Hotel as a Guest Services Representative and launch your career in hospitality! We're seeking energetic individuals to create memorable experiences for our guests in the heart of Oakland. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a vibrant urban setting. Perfect for career changers and recent graduates passionate about customer service excellence.
Responsibilities
- Provide exceptional check-in/check-out experiences for hotel guests
- Manage reservation systems and handle guest inquiries
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with professionalism and empathy
- Assist with event setup and guest amenities
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends
- Basic computer proficiency with reservation systems
- Attention to detail and problem-solving abilities
- Valid work authorization in the United States