Job Description
Join Milwaukee's premier hospitality destination as a Guest Services Representative! No experience required – we provide comprehensive training for career growth in the heart of downtown. Enjoy competitive pay, employee discounts, and a vibrant team environment while delivering exceptional guest experiences at our historic riverfront hotel.
Responsibilities
- Warmly welcome and assist all guests with check-in/check-out procedures
- Manage reservations and address guest inquiries with professionalism
- Process payments accurately and maintain billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Operate hotel management systems and POS technology
- Uphold brand standards for cleanliness and safety protocols
- Resolve guest concerns promptly and escalate when necessary
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Basic computer literacy and comfort with learning new technology
- Strong problem-solving abilities and attention to detail
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and commitment to teamwork
- Willingness to work flexible shifts including weekends/holidays