Job Description
Are you passionate about creating exceptional guest experiences? The Manhattan Grand Hotel is seeking enthusiastic Guest Services Representatives to join our award-winning team. No prior hospitality experience required – we provide comprehensive training to launch your career in luxury hospitality.
As the first point of contact for our international guests, you'll embody the energy and sophistication of New York City. We offer competitive benefits, career advancement opportunities, and a supportive environment where your growth is prioritized. Join us in making every guest's stay unforgettable.
Responsibilities
- Provide warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and guest requests with precision
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Collaborate with housekeeping, concierge, and maintenance teams
- Maintain accurate guest records and billing information
- Process payments and manage cash handling procedures
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – full training provided
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Professional appearance and positive attitude
- Flexible availability including evenings, weekends, and holidays