Job Description
Join our award-winning team at Tampa Bay Hospitality Group as a Guest Services Representative! We're seeking energetic individuals to deliver exceptional guest experiences in a dynamic, fast-paced environment. Perfect for career starters, this role offers comprehensive training, flexible shift schedules, and growth opportunities within our renowned portfolio of properties. If you thrive on teamwork and take pride in creating memorable stays, apply today to kickstart your hospitality career in sunny Tampa!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Resolve guest inquiries with professionalism and empathy
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through meticulous attention to detail
- Assist with valet services and luggage handling during peak shifts
- Participate in daily pre-shift briefings and training sessions
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong communication and conflict resolution skills
- Proficient in basic computer systems and hotel software
- Valid Florida driver's license preferred for valet duties
- Ability to stand/walk for extended periods during shifts