Job Description
Join our award-winning team at Grand Hospitality Fort Worth as a Guest Services Representative! We're urgently hiring passionate hospitality professionals to deliver exceptional guest experiences in the heart of Fort Worth. As the first point of contact for our guests, you'll create memorable stays while enjoying competitive pay, comprehensive benefits, and a vibrant work environment. Immediate openings available!
What We Offer:
- Competitive hourly wages + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Hotel discounts and career advancement opportunities
- Supportive team culture in a luxury setting
Responsibilities
- Greet and assist guests with check-in/check-out procedures efficiently
- Manage reservations and handle guest inquiries with professionalism
- Resolve guest complaints and coordinate with departments for seamless service
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Train new team members on front desk operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of hotel or customer service experience
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Flexibility to work evenings, weekends, and holidays
- Texas hospitality license (if applicable)