Job Description
Join our award-winning Denver hotel team as a Guest Services Representative! We're seeking passionate individuals to deliver exceptional guest experiences at our downtown location. No prior experience required—just a warm smile and dedication to hospitality. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in the heart of Denver's vibrant tourism scene.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams
- Process payments and resolve billing discrepancies
- Maintain a clean and organized front desk area
- Assist with special event coordination and concierge services
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to work flexible shifts (nights, weekends, holidays)
- Attention to detail and problem-solving abilities
- Valid Colorado driver's license preferred
- Previous customer service experience a plus
- Multilingual skills (Spanish) highly valued