Job Description
Join our award-winning waterfront hotel in Long Beach as a Guest Services Representative! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our premier oceanfront property. Enjoy competitive pay, comprehensive benefits, and career growth in one of California's most vibrant coastal destinations.
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle guest inquiries via phone, email, and in-person
- Process reservations and room assignments using PMS systems
- Resolve guest concerns with proactive problem-solving
- Coordinate with housekeeping and maintenance teams
- Execute upselling initiatives for premium services
- Maintain accurate guest records and billing information
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license preferred
- Strong attention to detail and organizational abilities
- Positive attitude and team collaboration mindset