Job Description
Join our award-winning team at the heart of Austin's vibrant hospitality scene! As a Guest Services Representative, you'll be the first point of contact for our discerning guests, delivering exceptional experiences that set us apart. This entry-level role offers comprehensive training and clear pathways to career advancement within our luxury hotel chain. Enjoy competitive benefits, flexible scheduling, and a dynamic work environment where your passion for service shines.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns proactively
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local experiences
- Maintain immaculate front desk appearance
Qualifications
- High school diploma or equivalent (hospitality certificate a plus)
- Exceptional communication and interpersonal skills
- Proficiency with property management systems
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling experience
- Positive, solution-oriented mindset
- Customer service experience preferred