Job Description
Join our award-winning team at the heart of Austin's vibrant hospitality scene! The Austin Grand Hotel is seeking passionate Guest Services Representatives to deliver unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most dynamic cities.
Responsibilities
- Seamlessly manage guest check-in/check-out processes using Opera property management system
- Resolve guest inquiries and concerns with proactive problem-solving skills
- Coordinate with housekeeping, maintenance, and valet teams for flawless operations
- Process payments and maintain accurate financial documentation
- Personalize guest experiences using CRM data and local knowledge
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 2 years luxury/hospitality experience required
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution abilities
- Availability to work nights, weekends, and holidays
- Texas Food Handler certification preferred
- Valid Texas driver's license with clean record
- Fluency in English; Spanish proficiency highly valued