Job Description
Join our award-winning team at Grand Plaza Hotel and launch your hospitality career! We're seeking enthusiastic Guest Service Representatives to create memorable experiences for our guests. No experience required – we provide comprehensive training to help you succeed in this dynamic role. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hotel chain.
What We Offer:
- Free meals during shifts
- Employee discounts on hotel stays
- Health benefits after 90 days
- Career development programs
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Answer phones and respond to guest inquiries promptlyProcess payments and manage cash transactions accurately
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with professionalism and empathy
- Assist with luggage and special guest requests
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (typing, email, MS Office)
- Ability to stand for extended periods
- Positive attitude and customer service mindset
- Willingness to work weekends and holidays
- No hospitality experience needed – we train!