Job Description
Join our award-winning Memphis hotel team as a Front Desk Agent and experience the perfect blend of Southern hospitality and daily pay flexibility! We're seeking charismatic professionals to create memorable guest experiences at our downtown location near Beale Street. Enjoy competitive hourly rates, same-day pay options, and comprehensive benefits including health insurance and paid time off. If you thrive in fast-paced environments and take pride in exceptional service, this is your opportunity to grow with a premier hospitality leader.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries using PMS systems
- Handle guest requests, complaints, and special arrangements with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies to maximize room revenue
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel or customer service experience required
- Proficiency in Opera, Cloudbeds, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Valid Tennessee hospitality license (or ability to obtain within 30 days)
- Positive attitude with strong problem-solving abilities