Job Description
Join our award-winning team at the heart of Nashville's vibrant hospitality scene! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences at our luxury downtown property. This is your chance to work in Music City's most exciting hotel while advancing your career in hospitality. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Apply today and start your journey with us!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries efficiently
- Handle guest requests and resolve issues promptly with professionalism
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) for daily tasks
- Uphold brand standards and safety protocols consistently
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Tennessee hospitality license or willingness to obtain
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with strong attention to detail