Job Description
Join our dynamic team at The Liberty Hotel, Boston's premier luxury destination! We're seeking a passionate Guest Services Representative to deliver exceptional experiences for our discerning guests. This immediate hire opportunity offers a chance to work in a historic, award-winning environment while developing your hospitality career.
Why Join Us?
- Immediate start date
- Comprehensive training provided
- Competitive hourly compensation
- Employee discounts on dining and accommodations
- Fast-paced, energetic atmosphere
Responsibilities
- Check in/out guests with efficiency and professionalism
- Manage reservations and room assignments
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience required
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts, including nights/weekends
- Strong problem-solving abilities
- Basic computer proficiency with reservation systems
- High school diploma or equivalent
- Positive, service-oriented attitude