Job Description
Join our award-winning luxury hotel in the heart of Miami Beach! We're urgently seeking enthusiastic Guest Services Representatives to deliver exceptional hospitality experiences. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in one of America's most exciting destinations.
Responsibilities
- Deliver exceptional customer service to hotel guests upon arrival and departure
- Manage check-in/check-out processes efficiently using hotel systems
- Handle guest inquiries and resolve issues promptly with a positive attitude
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold strict cleanliness and safety standards in public areas
- Participate in daily team briefings and training sessions
Qualifications
- No prior experience required – open to career changers and recent graduates
- High school diploma or equivalent (GED accepted)
- Fluency in English and Spanish (bilingual candidates strongly preferred)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn hotel software
- Flexible availability including weekends, holidays, and nights
- Positive attitude with a passion for hospitality