Job Description
Launch your hospitality career with Grand Plaza Hotel Chicago, a premier downtown destination. We're seeking energetic Hospitality Associates to deliver exceptional guest experiences at our front desk and guest services areas. This entry-level role offers comprehensive training, career advancement opportunities, and a vibrant downtown Chicago work environment. Join our award-winning team where your passion for service is valued and rewarded.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Assist with event setup and guest amenities
- Maintain professional appearance and brand standards
- Support concierge services with local recommendations
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and POS system experience
- Excellent communication and customer service skills
- Ability to stand for extended periods
- Flexible availability including nights/weekends
- Positive attitude and problem-solving mindset
- Previous hospitality experience preferred
- Valid Illinois driver's license (if required for errands)