Job Description
Launch your hospitality career with Grand Plaza Hotel Kansas City! We're seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences in our downtown landmark. No experience needed – we provide comprehensive training. Join our award-winning team where growth opportunities, competitive benefits, and a vibrant work culture converge. Your journey in hospitality starts here!
Responsibilities
- Deliver warm, professional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve service concerns
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Support valet and concierge operations as needed
Qualifications
- High school diploma or equivalent required
- Outstanding customer service mindset
- Basic computer proficiency (MS Office, property management systems)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexible schedule availability (nights/weekends/holidays)
- Positive attitude and team-player mentality
- Willingness to learn hospitality operations