Job Description
Join our award-winning team at the heart of Manhattan! The Grand Plaza Hotel is seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, benefits, and opportunities for growth in one of NYC's most iconic locations.
Responsibilities
- Provide warm welcomes and personalized guest check-in/check-out services
- Manage reservations and coordinate with housekeeping departments
- Address guest inquiries with professionalism and local knowledge
- Maintain pristine front desk and lobby areas
- Process payments and operate POS systems accurately
- Collaborate with team members to resolve guest requests
- Support hotel events and VIP guest experiences
Qualifications
- No experience necessary – training provided
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to thrive in fast-paced environments
- Basic computer literacy and willingness to learn systems
- Positive attitude and service-oriented mindset
- Flexible availability including weekends and holidays