Job Description
Launch your hospitality career with Grand Plaza Hotels! We're seeking passionate individuals to join our vibrant team at our flagship Manhattan location. As a Hospitality Associate, you'll be the first point of contact for our global guests, delivering exceptional experiences that define luxury service. No prior experience needed – we provide comprehensive training to build your skills in guest relations, operations, and hotel management fundamentals.
Join us in creating memorable stays while enjoying competitive pay, career advancement opportunities, and a dynamic work environment in the heart of NYC. Apply today and start your journey in one of the world's most exciting industries!
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservation systems and room assignments
- Address guest inquiries and resolve service issues promptly
- Collaborate with housekeeping, maintenance, and food service teams
- Maintain cleanliness and organization of lobby/reception areas
- Process payments and manage cash handling procedures
- Support special events and VIP guest arrangements
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Customer service mindset with problem-solving abilities
- Basic computer literacy (MS Office, reservation systems)
- Ability to work flexible shifts including nights/weekends
- Professional appearance and demeanor
- Team player with attention to detail
- Must be authorized to work in the US