Job Description
The Grand Arizona Hotel is currently seeking a dedicated Front Desk Agent for immediate hire. We are looking for hospitality professionals who thrive in a fast-paced environment and are available for shift work. Join our award-winning team and experience the vibrant culture of Tucson while delivering world-class guest service.
As a leader in local hospitality, we pride ourselves on modern amenities and a supportive work environment. If you are ready to start your career with us today, we want to hear from you.
Responsibilities
- Greet guests warmly upon arrival and ensure a seamless check-in/check-out process.
- Manage the front desk operations, including answering phones and responding to emails promptly.
- Handle guest inquiries, complaints, and requests with professionalism and efficiency.
- Process payments and manage the hotel's point-of-sale system accurately.
- Assist in maintaining the cleanliness and organization of the lobby and public areas.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, customer service, or shift work is preferred but not mandatory.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Basic computer proficiency and experience with POS systems.