Job Description
Join our award-winning team at Oakland Grand Hotel and kickstart your career in hospitality! We're seeking enthusiastic individuals to deliver exceptional guest experiences in the heart of downtown Oakland. No prior experience required – we provide comprehensive training to help you thrive in a dynamic, people-centric environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hotel group.
Responsibilities
- Deliver outstanding customer service to hotel guests in person and via phone/email
- Manage check-in/check-out procedures and reservation systems
- Assist with guest inquiries, requests, and issue resolution
- Coordinate housekeeping and maintenance requests efficiently
- Maintain clean, organized lobby and common areas
- Collaborate with cross-functional teams to ensure seamless operations
- Uphold brand standards and safety protocols consistently
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer proficiency (reservation systems, email)
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and organizational skills
- Valid work authorization and reliable transportation