Job Description
Join our award-winning luxury hotel in Houston's premier Galleria district! We're seeking passionate hospitality professionals to elevate our guest experience. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
What We Offer:
- Health/dental/vision insurance
- 401(k) with matching
- Complimentary hotel stays
- Employee discounts
- Professional development programs
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and valet operations
- Manage reservations and check-in/check-out procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Collaborate with event teams for banquet/conference support
- Uphold brand standards and safety protocols
Qualifications
- Minimum 2 years luxury hotel experience required
- Proven conflict resolution and multitasking abilities
- Proficient in Opera/PMS systems
- Flexible schedule including nights/weekends/holidays
- Valid Texas driver's license for valet positions
- TIPS certification preferred
- Bilingual (English/Spanish) highly valued
- Positive attitude and team-player mindset