Job Description
Join the vibrant hospitality scene in Milwaukee! Milwaukee Grand Hotel is seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences. This entry-level role is perfect for career starters passionate about service excellence. Enjoy competitive pay, comprehensive training, and growth opportunities in one of Wisconsin's premier hotels.
Responsibilities
- Provide exceptional front desk service including check-in/check-out procedures
- Manage guest inquiries and resolve issues promptly
- Assist with room reservations and guest account management
- Coordinate with housekeeping and maintenance teams
- Uphold cleanliness and safety standards in public areas
- Process payments and maintain accurate financial records
- Support event setup and banquet operations as needed
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible hours including nights/weekends
- Basic computer proficiency with reservation systems
- Positive attitude and team player mentality
- Ability to lift 25 lbs occasionally
- Valid Wisconsin driver's license (if required for errands)