Job Description
Join our award-winning team at Grand Harbor Inn, where exceptional service meets coastal charm! We're seeking a passionate Weekend Front Desk Agent to create memorable experiences for our guests in Jacksonville's vibrant riverfront district. This role is perfect for hospitality professionals who thrive in dynamic environments and excel at turning first impressions into lasting connections.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, coordinating with housekeeping, and resolving guest inquiries with professionalism and warmth. Enjoy competitive pay, flexible scheduling, and a supportive team culture in one of Florida's most exciting destinations.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel property management systems
- Handle guest inquiries, requests, and complaints with exceptional problem-solving skills
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for room readiness and service requests
- Execute upselling opportunities for room upgrades and hotel amenities
- Monitor security protocols and emergency procedures
- Process billing adjustments and resolve billing discrepancies
- Collaborate with cross-departmental teams to ensure operational excellence
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with hotel property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Strong attention to detail with ability to multitask in fast-paced environments
- Valid Florida driver's license (for occasional errands)
- Flexibility to work weekends, holidays, and rotating shifts
- Basic knowledge of Jacksonville attractions and local services
- Ability to stand for extended periods and lift up to 25 pounds