Job Description
Join Grand Hospitality Group as an Entry-Level Hospitality Associate and launch your career in the dynamic world of hotel operations! We're seeking energetic individuals to provide exceptional guest experiences across our Baltimore and Pennsylvania properties. Enjoy flexible shift work, competitive pay, and opportunities for advancement in a supportive environment. No experience necessary – we provide comprehensive training!
Responsibilities
- Deliver outstanding customer service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Respond to guest inquiries and resolve issues promptly
- Maintain cleanliness and organization of lobby/public areas
- Process payments and manage cash handling procedures
- Collaborate with housekeeping and maintenance teams
- Follow safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to work sites
- Ability to stand for extended periods
- Previous hospitality experience a plus