Job Description
Join our award-winning team at the Grand Milwaukee Hotel as a Front Desk Agent! We're seeking enthusiastic hospitality professionals to deliver exceptional guest experiences in the heart of downtown Milwaukee. Perfect for career-starters seeking growth in luxury hospitality, this role offers comprehensive training, competitive benefits, and a vibrant work environment.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage room reservations accurately
- Coordinate with housekeeping and maintenance teams
- Maintain cleanliness and organization of the front desk area
- Upsell hotel amenities and local attractions
- Assist with concierge services and transportation arrangements
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Previous customer service experience strongly preferred
- Proficiency with hotel property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and cash handling experience
- Positive attitude and passion for exceeding guest expectations