Job Description
Join our dynamic team at Grand City Hotels and launch your hospitality career in the heart of Portland! We're seeking energetic individuals to deliver exceptional guest experiences through our award-winning service culture. Enjoy competitive pay, flexible shift schedules, and comprehensive training programs designed to accelerate your growth. Whether you're a recent graduate or career changer, this entry-level role offers clear pathways to advancement within our renowned hotel group.
Responsibilities
- Deliver outstanding guest service at front desk, concierge, or housekeeping stations
- Manage check-in/check-out processes efficiently using hotel software systems
- Address guest inquiries and resolve concerns with professionalism and empathy
- Collaborate with cross-functional teams during peak hours and special events
- Maintain cleanliness standards and safety protocols across guest areas
- Process payments and manage cash handling procedures accurately
- Participate in daily shift briefings and continuous improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Previous customer service experience preferred but not required
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Physical ability to stand for extended periods and lift up to 25 lbs
- Valid food handler/servsafe certification (training provided if needed)
- Positive attitude and commitment to teamwork in fast-paced environments