Job Description
Join our award-winning team at Grand City Hotels and launch your hospitality career in Portland's vibrant downtown! We're seeking passionate individuals for our entry-level Hospitality Associate positions with flexible shift schedules. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our nationally recognized hotel chain. Perfect for career changers, recent graduates, or anyone seeking a stable role with daytime, evening, and weekend options.
As a cornerstone of our guest experience team, you'll work in a dynamic environment where every shift brings new challenges and rewards. We provide paid training, advancement pathways to supervisory roles, and a supportive culture that values work-life balance. Apply today to become part of Portland's premier hospitality employer!
Responsibilities
- Deliver exceptional guest service at check-in, check-out, and during all interactions
- Manage room reservations, process payments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest inquiries and complaints with professionalism and empathy
- Operate hotel management systems (PMS) and communication tools
- Uphold safety standards and emergency procedures
- Collaborate with cross-departmental teams during peak hours
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Availability for flexible shifts including nights, weekends, and holidays
- Basic computer skills and comfort with learning new systems
- Strong communication and problem-solving abilities
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Positive attitude and commitment to teamwork