Job Description
Join our award-winning team at the Grand Atlanta Hotel, where we craft unforgettable guest experiences in the heart of the city. As a Hospitality Associate, you'll be the welcoming face of our luxury property, providing exceptional service while launching your career in hospitality. We offer comprehensive training, career advancement opportunities, and a vibrant work culture in Atlanta's thriving downtown. Perfect for energetic individuals passionate about creating memorable moments!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Assist with guest inquiries, requests, and issue resolution
- Manage reservations and room assignments efficiently
- Collaborate with housekeeping, maintenance, and food service teams
- Maintain accurate guest records and billing information
- Uphold hotel standards for cleanliness and safety protocols
- Participate in cross-functional training programs
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible schedules including weekends/holidays
- Basic computer proficiency with reservation systems
- Positive attitude and problem-solving mindset
- Valid driver's license (for airport shuttle duties)
- Must pass background check and drug screening