Job Description
Join our award-winning team at Grand Bay Hotel Oakland and launch your hospitality career! We're seeking energetic Hospitality Associates to deliver exceptional guest experiences at our premier downtown location. No prior experience required – we provide comprehensive training for motivated individuals passionate about service excellence. Enjoy competitive pay, flexible scheduling, and clear pathways to advancement within our global hotel group.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Respond to guest inquiries via phone, email, and in-person with professionalism
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain clean and organized front desk environment
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficient in basic computer applications
- Professional appearance and positive attitude
- Must be authorized to work in the US
- Valid California driver's license a plus