Job Description
Join our award-winning team at Grand Horizon Hotels El Paso and launch your hospitality career! We're seeking passionate individuals to deliver exceptional guest experiences in our vibrant downtown location. As a Hospitality Associate, you'll be the face of our luxury property, creating memorable stays for international travelers and business guests alike. Enjoy comprehensive training, career advancement opportunities, and a supportive work culture that values growth and teamwork.
Responsibilities
- Deliver exceptional front desk services including check-ins, check-outs, and guest inquiries
- Manage room reservations and optimize occupancy rates
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints with professionalism and resolve issues promptly
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
- Assist with event setup and banquet operations as needed
Qualifications
- High school diploma or equivalent required
- Previous hospitality experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to work flexible shifts including weekends and holidays
- Customer-focused mindset with problem-solving abilities
- Valid Texas driver's license and reliable transportation
- Bilingual (English/Spanish) highly desirable