Job Description
Join our dynamic hospitality team at the Grand Baltimore Hotel! We're seeking energetic individuals to fill essential shift-based positions in our vibrant downtown location. No experience? No problem! We provide comprehensive training to launch your career in the hotel industry. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations and maintain accurate guest records
- Respond promptly to guest inquiries and resolve issues
- Collaborate with housekeeping and maintenance teams
- Monitor security and safety protocols during assigned shifts
- Process payments and manage cash handling procedures
- Uphold brand standards across all guest interactions
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency
- Customer service mindset with problem-solving abilities
- Valid Maryland ID or driver's license
- Ability to stand for extended periods
- Willingness to undergo background check