Job Description
Join our award-winning team at Grand Plaza Hotel in El Paso, TX! We're seeking passionate hospitality professionals to fill immediate full-time positions. As a Hospitality Associate, you'll deliver exceptional guest experiences while working in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Texas's most dynamic hospitality environments.
Responsibilities
- Deliver exceptional customer service to all hotel guests
- Manage front desk operations including check-in/check-out processes
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage reservations
- Maintain cleanliness and organization of public areas
- Upsell hotel services and amenities
Qualifications
- Previous hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency
- Customer-focused mindset with problem-solving abilities
- High school diploma or equivalent required
- Valid Texas driver's license (if driving shuttle service)