Job Description
Launch your hospitality career at Grand Plaza Hotel in Cleveland! We're seeking energetic individuals for our front desk and guest services teams. No prior experience is required – we provide comprehensive paid training. Enjoy competitive pay, flexible shift schedules, and opportunities for advancement in a luxury downtown environment. Perfect for career changers, recent graduates, or anyone seeking a dynamic role in the thriving Cleveland hotel industry.
Responsibilities
- Handle guest check-in/check-out procedures with efficiency and warmth
- Manage reservations and room assignments using our property management system
- Respond promptly to guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional customer service
- Assist with valet services and luggage handling during peak hours
Qualifications
- No prior hotel experience required – training provided!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer literacy (we’ll teach our systems)
- Ability to stand/walk for extended periods during shifts
- Flexible availability including nights, weekends, and holidays
- Positive attitude and teamwork mindset
- Must pass background check and drug screening