Job Description
Join our award-winning team at Luxury Hospitality Group as a Front Desk Agent in the heart of Dallas! We're seeking a charismatic and detail-oriented professional to deliver exceptional guest experiences at our premium downtown property. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within a globally recognized brand. If you thrive in fast-paced environments and possess a passion for hospitality, we want to meet you!
Responsibilities
- Manage seamless check-in/check-out processes for VIP and standard guests
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints and coordinate with housekeeping/maintenance teams
- Utilize Opera property management system for daily operations
- Process payments and maintain accurate cash handling procedures
- Act as brand ambassador by promoting hotel amenities and local attractions
- Train and mentor new front desk staff on service standards
- Generate daily reports for management review
Qualifications
- 2+ years hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license with clean record
- Fluency in English; Spanish proficiency highly valued
- Flexibility to work nights, weekends, and holidays
- High school diploma; hospitality certification preferred