Job Description
Launch your career in Portland's vibrant hospitality industry! Metropolitan Hotels Group is seeking enthusiastic Hospitality Associates to join our award-winning team. No prior experience required – we provide comprehensive training to help you thrive in a dynamic guest-facing environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of boutique hotels.
As an essential part of our guest experience team, you'll work alongside industry professionals while developing valuable skills in customer service, operations, and guest relations. Our Portland locations offer a supportive workplace culture with benefits including employee discounts, wellness programs, and career development workshops.
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures and personalized assistance
- Manage reservations, room assignments, and key distribution with precision
- Respond promptly to guest inquiries and resolve service issues with professionalism
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping, maintenance, and management teams
- Uphold brand standards through cleanliness and facility maintenance checks
- Participate in daily briefings and ongoing training programs
Qualifications
- No prior hospitality experience required – open to career changers and recent graduates
- Outstanding communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Basic computer proficiency (MS Office, reservation systems)
- Flexible availability including evenings, weekends, and holidays
- Must pass background check and drug screening
- Positive attitude and passion for serving others