Job Description
Join our award-winning team at Grand Plaza Hotel, where passion for hospitality meets career growth! We're seeking enthusiastic individuals with no prior experience to kickstart their careers in the dynamic world of luxury hospitality. As a Hospitality Associate, you'll receive comprehensive training and mentorship from industry experts while delivering exceptional guest experiences. Our inclusive culture celebrates diversity and offers clear pathways for advancement into management roles.
What We Offer:
• Paid on-the-job training
• Health benefits and 401(k) matching
• Employee discounts on hotel stays
• Career development programs
• Vibrant downtown Chicago location
Responsibilities
- Deliver warm, personalized guest service at front desk, concierge, and valet stations
- Manage check-in/check-out processes efficiently using hotel software
- Handle guest inquiries and resolve service issues with professionalism
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through meticulous attention to detail
- Participate in daily team briefings and training sessions
- Maintain cleanliness and organization of public areas
Qualifications
- No prior experience required – we train all team members
- High school diploma or equivalent (GED accepted)
- Excellent communication and interpersonal skills
- Ability to stand/walk for extended periods
- Flexibility to work weekends, evenings, and holidays
- Basic computer literacy and willingness to learn new systems
- Positive attitude and strong work ethic
- Valid Illinois driver's license (for valet positions)