Job Description
Join our dynamic team at Grand Hospitality Group in Raleigh, NC! We're seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences through flexible shift work. No prior experience is required – we provide comprehensive training to kickstart your career in the hospitality industry. Enjoy competitive pay, supportive management, and opportunities for advancement in a vibrant downtown location.
Responsibilities
- Greet and assist guests with check-in/check-out procedures
- Manage reservations and answer guest inquiries
- Maintain cleanliness and organization of lobby areas
- Operate hotel management systems and POS terminals
- Coordinate with housekeeping and maintenance teams
- Handle billing transactions and cash management
- Resolve guest concerns with professionalism and empathy
Qualifications
- High school diploma or equivalent (open to all backgrounds)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and willingness to learn systems
- Positive attitude and customer service mindset
- Reliable transportation to downtown Raleigh location