Job Description
Join our award-winning team at Grand Hospitality Group as a Hospitality Associate! We're seeking enthusiastic individuals to deliver exceptional guest experiences in our Charlotte property. No prior experience needed – we provide comprehensive training for motivated team members who thrive in fast-paced environments. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement within our growing hospitality network.
Why Join Us?
• Paid training and development programs
• Health benefits and 401(k) matching
• Employee discounts on hotel stays and dining
• Recognition programs for outstanding performance
Responsibilities
- Deliver exceptional guest service in hotel lobby, dining, and event areas
- Assist with check-in/check-out processes and reservation management
- Respond promptly to guest inquiries and resolve issues with professionalism
- Maintain cleanliness and organization of public spaces and guest rooms
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and handle cash transactions accurately
- Participate in daily briefings and team meetings
Qualifications
- No prior experience required – open to career changers and recent graduates
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Flexibility to work evenings, weekends, and holidays
- Basic computer literacy and comfort with reservation systems
- Positive attitude and commitment to teamwork
- Valid work authorization in the United States