Job Description
Join our award-winning Indianapolis luxury hotel as a part-time Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy a dynamic work environment with competitive pay, flexible scheduling, and opportunities for advancement in the hospitality industry. If you thrive in fast-paced settings and take pride in creating memorable guest moments, apply today!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns with empathy and proactive solutions
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Maintain pristine lobby area and front desk organization
Qualifications
- 1+ years hospitality or customer service experience preferred
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent required
- Basic math and cash handling proficiency