Job Description
Welcome to Grand Union Hotel & Suites, where we believe in creating unforgettable guest experiences. We are currently seeking enthusiastic and reliable individuals to join our dynamic hospitality team. Whether you are looking to start a career in the hotel industry or seeking a new opportunity, we offer comprehensive training and a supportive environment for growth. Join us in delivering world-class service to our diverse clientele in the heart of Philadelphia.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous employee discounts on hotel stays and dining.
- Career advancement opportunities within the organization.
- Modern, smoke-free work environment.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression and maintaining a friendly demeanor at all times.
- Check-In/Check-Out: Efficiently manage guest registrations, room assignments, and payment processing using our property management system.
- Guest Services: Respond promptly to guest inquiries, requests, and complaints via phone, email, or in-person to ensure high satisfaction levels.
- Concierge Support: Provide local recommendations, arrange transportation, and assist with special requests to enhance the guest stay.
- Front Desk Operations: Monitor lobby areas, maintain a clean and organized front desk, and coordinate with housekeeping to ensure room readiness.
- Administrative Tasks: Process daily reports, handle mail and packages, and assist with inventory management as needed.
- Team Collaboration: Work closely with housekeeping, maintenance, and culinary staff to resolve issues and ensure seamless hotel operations.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous front desk or customer service experience is preferred but not required for this role.
- Communication: Excellent verbal and written communication skills with a professional and welcoming telephone manner.
- Computer Skills: Basic computer literacy and familiarity with POS or property management systems is a plus.
- Attitude: A positive attitude, strong work ethic, and a genuine passion for helping others.
- Availability: Flexibility to work various shifts, including weekends, nights, and holidays.
- Physical Requirements: Ability to stand for extended periods and lift up to 25 lbs.