Job Description
Launch your hospitality career with Grand Horizon Hotels in vibrant Phoenix! We're seeking energetic Hospitality Associates to join our award-winning team. Enjoy competitive pay, comprehensive training, and growth opportunities in Arizona's thriving tourism industry. Work flexible shifts while delivering exceptional guest experiences at our downtown location. Benefits include employee discounts, meal allowances, and advancement pathways to supervisory roles.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Operate hotel systems (PMS, POS) efficiently and accurately
- Respond promptly to guest inquiries and resolve service issues
- Maintain pristine lobby, public areas, and front desk environments
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage financial transactions securely
- Adhere to brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work flexible shifts (evenings, weekends, holidays)
- Strong communication and interpersonal skills
- Basic computer literacy and comfort with learning new systems
- Ability to stand/walk for extended periods
- Valid Arizona driver's license (if required for errands)
- Positive attitude and team-oriented mindset