Job Description
Embark on an exciting hospitality career with Grand Plaza Hotel, a premier destination in San Jose's vibrant downtown. We're seeking passionate individuals to join our guest experience team in this entry-level position. Perfect for recent graduates or career changers eager to grow in the luxury hospitality sector. Enjoy competitive compensation, comprehensive training, and opportunities for advancement within our award-winning hotel group.
Our associates deliver exceptional service to international business travelers and leisure guests alike. You'll work in a dynamic environment with industry-leading professionals while developing transferable skills in customer relations, operations, and team management. Join us to become part of San Jose's premier hospitality destination!
Responsibilities
- Deliver exceptional guest service at check-in, check-out, and throughout guest stays
- Manage reservations and room assignments using hotel management systems
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage financial transactions accurately
- Uphold brand standards through attentive service and property presentation
- Collaborate with cross-functional teams to ensure seamless operations
Qualifications
- High school diploma or equivalent required; hospitality degree preferred
- 0-2 years experience in customer service or hospitality
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with basic computer applications and reservation systems
- Detail-oriented with problem-solving abilities
- Valid California driver's license (if required for property errands)
- Positive attitude with commitment to service excellence