Job Description
Launch your hospitality career at Grand Horizon Hotels! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences in our downtown Chicago location. No prior experience required – we provide comprehensive training to help you succeed. Join our award-winning team where professionalism meets passion, and enjoy competitive pay, growth opportunities, and a dynamic work environment in the heart of the Windy City.
Responsibilities
- Deliver exceptional guest service with warm check-in/check-out experiences
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve service requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold safety standards and emergency protocols
- Assist with valet services and luggage handling
- Contribute to a positive team atmosphere through collaboration
Qualifications
- No prior experience required – training provided!
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (MS Office, reservation systems)
- Professional appearance and positive attitude
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent (GED)
- Valid work authorization in the United States