Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets innovation! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during our high-energy night shift. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable moments for international travelers and business guests alike. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of San Jose's premier hospitality destinations.
Responsibilities
- Check in/out guests efficiently with warm, personalized service using Opera PMS
- Manage reservations, room assignments, and VIP guest requests with precision
- Handle billing discrepancies and payment processing for various transaction types
- Coordinate with housekeeping and security teams for seamless operations
- Resolve guest inquiries and complaints with empathy and proactive solutions
- Maintain accurate shift logs and incident reports
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 2 years front desk experience in luxury or boutique hotels
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Exceptional communication skills in English; bilingual (Spanish/Chinese) preferred
- Ability to multitask in high-pressure situations during peak hours
- Valid California driver's license and clean driving record
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of San Jose attractions and transportation systems