Job Description
Join our award-winning hospitality team at Grand Plaza Hotels in vibrant San Jose! We're seeking enthusiastic Guest Service Representatives to create unforgettable experiences for our international guests. No prior experience required – we provide comprehensive training for motivated individuals passionate about customer service. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in the heart of Silicon Valley.
Responsibilities
- Deliver exceptional front desk service including check-in/check-out procedures
- Manage guest inquiries via phone, email, and in-person with professionalism
- Process reservations and room assignments using our property management system
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate records of guest feedback and incident reports
Qualifications
- High school diploma or equivalent (required)
- Zero hospitality experience needed – we train from the ground up!
- Outstanding communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Proficient in basic computer applications
- Positive attitude and problem-solving mindset
- Valid work authorization in the United States